Please click here for our Shop terms & conditions

Privacy Policy

We do not store credit card details nor do we share customer details with any 3rd
parties.

Delivery

We are pleased to offer delivery of online orders to anywhere in the UK.

We find the fairest way to charge for delivery is according to weight…

0-2kg £6.75
2-5kg £8.50
5-10kg £9.95
10-15kg £10.95

All items have their weight listed in the additional info tab to help you estimate your postage. We use various courier services including: Collect+ and Hermes. All deliveries are signed for to ensure safe arrival of your purchase.

‘Remote Areas’ UK – Please note that delivery costs to the Channel Isles, The Isle of Man, Northern Ireland, Scottish Highlands and Islands are not included in our rates for ‘Mainland UK’ and if you live in one of these areas you will be advised by e-mail or phone of the extra cost .

We do not hold large quantities of stock to ensure the quality of our products is preserved. Many of our items are made to order in house or sourced from Scandinavia, you may have to wait up to 3 weeks for delivery. We will of course endeavour to get your items to you as quickly as possible. If there is a delay we will contact you either by telephone or email – please double check the telephone number you give with your order, adding a mobile number if possible. If your order is required urgently please contact us either by telephone:
07771 887258 or via email at enquiries@amouloulou.com.

A signature is required to acknowledge receipt of goods and if there is a better day for a delivery to take place then please let us know either by telephone: 07771 887258 or via email enquiries@amoloulou.com and we will do our best to accommodate you.

Occasionally, circumstances beyond our control can delay the delivery date. If this happens, we will endeavor to keep you informed. We cannot however accept liability for any loss or inconvenience that may result from the delay.

If you have any further enquiries please contact us either by telephone: 07771 887258 or email at enquiries@amoloulou.com

Returns

Returns fall into one of two categories:

Damaged or Faulty Goods –
We ask that you check your parcels contents carefully on arrival and let us know of any faulty goods or shortages within 48 hours – either via email enquiries@amoloulou.com or call 07771 887258. Amoloulou reserves the right not to refund or replace items/orders not checked within 48 hours and later found to be damaged or incomplete.

Unsuitable Goods
We pride ourself in the quality of our goods but if your Amoloulou purchase was unsuitable please follow the instructions below:
To receive a refund you must return the goods within 28 days of receipt of the order. Please note that your original delivery charges will not be refunded. All goods returned must be in a perfect and saleable condition with the original product packaging and instructions where appropriate.
If the goods do not reach us in a perfect and saleable condition and in their original packaging, then your right to a full refund may be affected.

Please note that your right to return products does NOT apply to products that fall into the following categories unless they are faulty:

Curtains and blinds made to your specification.
Cushions that are made to your specification.
Gift vouchers and non-stock items.

Goods must be returned with your returns form and copy of order confirmation email to the address below.

Amoloulou Limited, Wellington College, The Talbot, Dukes Ride, Crowthorne, Berkshire, RG45 7PU

When returning by post, the parcel and its contents are your responsibility until they reach us. The cost of returning the goods is at your expense. This does not affect your statutory rights. We recommend using registered post and retaining the proof of postage as we may require signed proof of delivery. Amoloulou is not responsible for returned goods being lost or damaged in transit.